Question 1

Do I need to create an account to purchase?

Accepted Answer

No, you do not have to register to place an order. You can purchase without creating an account.

Advantages if you choose to create an account:

✔ Track your order registration status directly from your profile. 
✔ Access your purchase history at any time.

❗Attention : orders placed before registration will not be visible in your account, even if you used the same email.

Question 2

I have already completed my order, can I still change the contents?

Accepted Answer

Unfortunately, you cannot manually modify orders that have already been completed, but you can ask for support via chat or email for any replacements or cancellation requests.

Question 3

Can I change the delivery address after confirming the order?

Accepted Answer

It depends! If you need to change your shipping address, please contact us as soon as possible via the contact form below, providing the correct address.

We do our best to check with our logistics department whether the change is still feasible.

📦 If your package has not yet been processed We can update the address and will send you a confirmation email once the change is made.

🚚 If the package is already being processed at the warehouse At this point, the courier has already received the shipping details and it will no longer be possible to change the address directly.
But don't worry!
Once the package has been collected, you will receive a tracking link , through which you can: 
✔ Update the delivery data , if the courier allows it. 
✔ Choose a different delivery day . 
✔ Opt for collection at a collection point or depot .

⚠ Restrictions on changing the address In some cases, it will not be possible to change the region, province or municipality of destination for logistical reasons. If you find yourself in this situation, write to us via the contact form below and we will guide you on the best solutions to receive your package in the shortest possible time.

Question 4

Can I cancel my order before shipping?

Accepted Answer

If you have made a mistake or changed your mind, please contact us as soon as possible to check if cancellation is still possible.
📩 How to request cancellation 
Fill out the contact form , specifying the order number you wish to cancel. As soon as we receive your request, we will check the status of your order with our logistics team.

If the package has not yet been processed The order can be cancelled without any problems. If you paid by Credit Card or TWINT , we will proceed with the refund.

If the package has already been taken over by the warehouse At this point, the courier has already received the shipping details and it will no longer be possible to cancel the order , even if the package has not yet been physically shipped. In this case, the shipment will proceed regularly.

📦 What if I can't cancel my order? No problem! You can still return the item within 14 days of receiving it.

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